CRM Project Management

Customer Relationship Management (CRM) projects can vary significantly in complexity – from relatively simple user implemented subscription solutions for limited requirements to full scale enterprise applications with complex integrations. The following are some of the factors that drive this implementation complexity.

  • Scale of implementation within the organisation – both functional and geographical.
  • Level of integration required with other systems like ERP, eCommerce, Data Warehouse, etc.
  • Complexity of data migration and conversion effort required, if any.
  • Level of business process change required to implement the CRM.
  • Nature of the hosting solution and its interaction with other enterprise systems in the organisation.

At the more complex end of the scale, in particular, strong business system project management skills are required to implement CRM. Lumenia can help you to address project management gaps in your organisation and deliver a successful CRM project by providing our proven project management expertise and by focusing on the realisation of business benefits.